F A Q
frequently asked questions
What is your return policy?
We strive to ensure every customer is completely satisfied with their order. We will work with you throughout the process to fine tune the piece to meet your needs. We will do everything we can to be sure you are happy with your experience.
Do you offer shipping?
Our furniture comes fully assembled and because of the dimensions and weight, we do not currently ship furniture. We offer free local pick up in Northern Virginia. If you are in the Northern Virginia, Metropolitan DC, MD area and would like us to deliver your piece for a fee, please contact us directly to arrange.
Did you used to have a shop under a different name?
Yes! We used to offer some of the same items on Etsy under the shop name Made in Aldie. Since we've moved (no longer in Aldie!) and closed and reopened the shop, we decided it was time for a fresh new shop name!
Where did you get the company name Tall Pine?
This is kind of a cute story. When co-owner Carrie was in kindergarten, her class performed in a Thanksgiving day assembly. All of the students were assigned pilgrim or Native American parts in the assembly. Carrie played the role of a Native American female along with several of her friends. They were given beautiful names such as "Water Lily" and "Dancing Horse". Carrie, the tallest kid in the class, was named "Tall Pine". It bothered her to no end but as an adult telling her husband Chad that story, he found it endearing. He started calling her Tall Pine as a sweet nickname ever since. When reopening the shop and searching for a new name for our woodworking business, we thought this was only fitting. And no...we don't only use pine. In fact, many of our pieces are made with other, harder wood sources, however we still use pine from time to time.